FAQs

1. What types of beds do you offer?

We offer a wide variety of beds including solid wood beds, panel beds, soft beds, tatami beds, and bunk beds, available in multiple sizes such as single, double, and queen.

2. How long does it take to process and ship an order?

Orders are usually processed within 2-4 business days after payment confirmation. Shipping time varies depending on your location and shipping method but typically ranges from 5 to 10 business days.

3. Do you offer international shipping?

Currently, we ship to all 50 states within the U.S. For international orders, please contact our customer service to check availability and shipping fees.

4. Can I track my order?

Yes. Once your order ships, we will send you a tracking number via email so you can monitor your shipment.

5. What is your return and exchange policy?

We accept returns or exchanges for damaged, defective, or incorrect items. Please contact us within 14 days of receiving your order and provide photos and order details. For more information, refer to our Return and Exchange Policy.

6. Do your beds come with a warranty?

Yes, all our beds come with a warranty covering manufacturing defects. Warranty periods vary by product; please check the specific product page or contact customer service for details.

7. How do I care for and maintain my bed?

For solid wood beds, avoid direct sunlight and use furniture polish occasionally to maintain finish. Soft beds should be vacuumed regularly, and mattress protectors are recommended to prolong life. Detailed care instructions are included with each product.

8. Can you help with bed assembly?

Some beds come with assembly instructions. For white-glove delivery service, assembly is included. Otherwise, you may require basic tools and assistance. Contact us if you need help or recommendations for professional assembly.

9. What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal through our secure online checkout.

10. What should I do if I receive a damaged product?

Please inspect your order upon delivery. If you find any damage, report it immediately to the delivery personnel and contact our customer service within 48 hours with photos so we can assist you promptly.